- Shipping & Returns
Shipping & Returns
All Internet sales are final and we cannot accept returns. We know there may be instances where issues occur with your shipment. If you receive a leaking or damaged product or if an item is missing or incorrect in your order please contact us by either phone or email and we will replace the product on the next business day.
At Pompeii Organics we pride ourselves on providing the finest essential oils from trusted distillers around the world. We provide sourcing information and batch specific GC/MS reports prior to purchase so you will not have any surprises when your order arrives.
In the event you ordered a product incorrectly, please contact us within 15 days of the date of your order and we will issue you a Return Merchandise Authorization Number. Upon receipt of the UNOPENED product, we will issue you a store credit for the product less a 25% restocking fee. No shipping fees will be refunded.
The safety and purity of our products is our primary concern. For that reason, we are unable to accept returns of OPENED products. Essential oils purchased in 1 ounce or larger sizes are considered special orders and may not be returned. Please try a normal size (5ml or 15 ml) prior to ordering a bulk size to ensure the product will meet your needs.
We will return defective diffusers within 90 days of purchase with a dated sales slip. After 90 days, please contact https://quooz.com/return-refund-policy/ for the manufacturer’s refund policy. To return a diffuser, please contact us for a Return Merchandise Authorization.
No credits will be issued for any returns that do not have a valid Return Merchandise Authorization.
It is the intention of Pompeii Street Soap Co. to ship all items by the second business day after your order has been placed. In the event your order can not be shipped by the second business day, we will contact you and advise you of the delay. Because our products are handmade in our kitchens, there may be times when products are not available within the 2 business day time frame.
Sold out items will be restocked as soon as possible. Seasonal and holiday items will be available only during their seasons. Because soap requires 4 weeks to cure properly, some soap bars may be out of stock for several weeks. We try to anticipate high sales periods for each product, but sometimes an items sells quicker than anticipated. We do our best to keep all of our regular product lines available throughout the year.
Shipping fees for International Orders are for shipping costs only. Customer is responsible for any customs charges that may be incurred. Pompeii Street Soap Co. can not estimate customs charges and will not be responsible for any unexpected customs charges.